Integrated control centre
The emergency number 112 should only be dialled in emergencies (e.g. accidents, fires, life-threatening situations, serious injuries, etc.).
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Main tasks Integrated control centre
The integrated control centre (ILS) manages the operations of the assigned organisations, receives and evaluates information and coordinates the connected services. Particularly in the context of public services of general interest, the control centre
- for the medical and technical rescue of human lives
- for the preservation or rescue of significant material assets
- for fire fighting
- for disaster control
- in matters of public safety and order
emergency calls and deploys rescue services, the fire brigade and other emergency services accordingly and informs the police.
It is available around the clock, is permanently manned and is in contact with the emergency services and the police by telephone, radio and data lines.
A contact person is always available on the emergency number 112 to provide assistance in the areas mentioned.
Tasks of the control centre
- Acceptance of an incoming emergency call or alarm message from a fire alarm system
- Enquiry and recording of operations with the computer
- Deciding on the significance of the operation (is it a non-urgent operation, an emergency or even a major incident?) Which resources can be used (alarm and response organisation), responsible fire or rescue station? Who else needs to be notified? The response time, which determines how quickly an ambulance must arrive at the scene, must be taken into account.
- Alarm via radio (voice radio, triggering of radio alarm receiver or siren)
- Transmission of deployment orders and deployment instructions, if necessary also directions or special instructions/warnings
- Support and coordination during the operation, additional requests for further forces and resources, organisation of special aids, hospital admission capacity enquiries, information on hazardous substances
- Ensuring continued operational capability
- Warning the population
- Documentation of the deployment data: in addition to the general data from the emergency call, all times and special events are also recorded - receipt of the emergency call, alerting of the units, reporting and departure of the units, arrival at the deployment location, departure from the deployment location, arrival at the hospital or back at the unit's location.
In an integrated control centre, rescue services, the fire brigade and disaster control are dispatched together.
The operational staff/dispatchers have extensive training in all areas. For example, they all have at least training as paramedics, fire brigade group leaders, control centre trainers and radio operators.